As we are a consignment shop, and sell merchandise that come from consignors, we do not, at this time, accept exchanges, Cancellations, or returns for refunds. 

Any and all payments made to us are bound by these terms and all Terms and conditions as outlined on this site, PrelovedTreasures.com. And by Initiating a Payment, you agree to adhere to these terms and conditions.

* An Exception to this is our: 110% Money Back Authenticity Guarantee Promise Policy. As we sell only authentic items, we will accept a return and issue a full refund for 110% of the amount you paid (yes, we will refund you 100% of what you paid (including any shipping payments) plus we will issue an additional 10% to you) if the item you purchased is deemed to be in-authentic.

We are here to be your jewelers for life, so with our 110% Money Back Authenticity Guarantee Promise Policy, you can rest assured, knowing you are buying only guaranteed authentic pieces, every time!

*Do you know the most common reason for a return is wrong size. To help you, we will mail to you for FREE a measuring/sizing kit so you can properly measure your finger or wrist in Cartier’s or European sizing standards before purchasing. This is the number one reason customers return an item. So see FAQ’s Sizing Guide for more details on sizing, or email or text us to get expert help and our FREE Sizing kit!

Email: shop@prelovedtreasures.com

Office cell (for calls or texts): 1(619)456-5731

We look forward to hearing from you!

~ PrelovedTreasures.Com